ADMISSION & ENROLLMENT
Admission to any continuing education offered by the academy is simple and requires that the applicant:
Registration is completed online and is on a rolling basis. Study can begin immediately upon completing registration and paying the course fee. The process is designed to take no more than ten minutes. To enter into study for any Kilgore Academy course, the student must follow this series of tasks:
Once this process is accomplished and internal processes completed (minutes) a confirmation of registration e-mail will be sent to the student that includes:
The above information will allow immediate access to the learning materials making immersion into study quick and convenient, generally occurring in less than fifteen minutes after beginning the registration process.
Within twenty four (24) hours after registration the student will receive an introductory e-mail from the director with further instructions and an introduction to the support instructor of the course in which they enrolled.
TRANSFERABILITY OF CONTINUING EDUCATION CREDIT
Kilgore Academy will provide students administrative support if they choose to attempt to transfer credit earned to another educational institution to include; provision of syllabi, transcripts, and explanatory correspondence to the institute of transfer. It is not guaranteed that credits earned will be accepted in transfer.
CANCELLATION AND REFUND POLICY
A full refund will be made to any student who cancels the enrollment contract within 72 hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after the enrollment contract is signed and fee paid. A full refund will also be made to any student who cancels enrollment within the student’s first three scheduled class days.
1. Refund computations will be based on scheduled course time of class attendance through the last date of attendance (the number of days separating the date of registration and the request for refund). Leaves of absence, suspensions and school holidays will not be counted as part of the scheduled class attendance.
2. The effective date of termination for refund purposes will be the earliest of the following:
(a) The last day of attendance, if the student is terminated by the school;
(b) The date of receipt of written notice from the student; or
(c) Ten school days following the last date of course activity.
3. If tuition and fees are collected in advance of entrance, and if after expiration of the 72 hour cancellation privilege the student does not enter school, a $50 administrative fees is retained by the school.
4. If a student enters a residence or synchronous distance education program and withdraws or is otherwise terminated after the cancellation period, the school may retain not more than $100 in any administrative fees charged for the entire program. The minimum refund of the remaining tuition and fees will be the pro rata portion of registration fees that the number of hours remaining in the portion of the course or program for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed 75 percent or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of termination. More simply, the refund is based on the precise number of course time hours the student has paid for, but not yet used, at the point of termination, up to the 75% completion mark, after which no refund is due. Form Texas Workforce Commission CSC-1040R provides the precise calculation.
5. State regulation requires refunds for items of extra expense to the student, such as books, tools, or other supplies are to be handled separately from refund of tuition and other academic fees. The student cannot be required to purchase instructional supplies, books and tools until such time as these materials are required. The Kilgore Academy supplies all learning materials and as such, such refunds are not applicable.
6. A student who withdraws for a reason unrelated to the student’s academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program.
7. A full refund of all tuition and fees is due and refundable in each of the following cases:
(a) An enrollee is not accepted by the school;
(b) If the course of instruction is discontinued by the school and this prevents the student from completing the course; or
(c) If the student's enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representatives of the school.
A full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and colleges.
8. A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States, the Texas National Guard, or documented orders to duty with another nation’s military service may elect one of the following options for each program in which the student is enrolled:
(a) If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;
(b) A grade of incomplete with the designation "withdrawn-military" for the courses in the program, other than courses for which the student has previously received a grade on the student's transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or
(c) The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:
(1) satisfactorily completed at least 90 percent of the required coursework for the program; and
(2) demonstrated sufficient mastery of the program material to receive credit for completing the program.
9. The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s), within 60 days after the effective date of termination.
EXTENSION OF STUDY
If, for personal reasons, the student cannot complete the course in the allocated eight weeks (or fails the assessments) the student can pay a $50 extension fee for an additional eight weeks of course participation and supervision. In cases of compelling student hardship (evaluated on a case by case basis) the extension fee may be waived.
GRADES & PROGRAM COMPLETION
All assessments are scored according to a predetermined scoring rubric and verified by a second review to ensure accuracy, fairness, and equity for all students.
Each assessment and each course must be passed with a minimum of a 75% score in order to be credited towards completion of any program. All courses are recorded on the transcript as PASS or FAIL. The final cumulative percent score for each course will also be recorded.
A minimum aggregate mark of 75% is required to pass any formal assessment and count towards completion of the course. Each course is assessed PASS/FAIL. Students are notified of their passing of a course immediately following completion of internal grade verification processes. This occurs within seven (7) days of the end of study (completion of all student work and submission).
Failed courses can be retaken immediately subsequent to the end of a failed attempt. Two assessment-only retakes are allowed. There is a $50 fee associated with each retake of assessments. If a student fails three assessment retake attempts, they may re-enroll, pay fees for, and complete the entire course.
STUDENT IDENTIFICATION FOR ASSESSMENT RECOGNITION
All written course tests are conducted online, are time limited and open book. The student may take tests at their home or wherever they access the internet. Time limitation ensures that the student may not simply look up answers individually. Video assessments are ID matched to government issued identification.
All content, specifically questions, answers, and diagrams of the tests, are the proprietary and confidential property of the Kilgore Academy, and any other designated and respective license holders. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in anyway without express authorization.
APPEALS TO RESULTS
We endeavor to:
If a student wishes to challenge test or assessment results based on concerns about one or more specific questions or items, they may file an appeal within 10 days of their receipt of results of the test or other assessment. During the appeal process, individual results along with specific question challenges will be reviewed by the Course Developer, Support Instructor, a Support Instructor not involved with the student, and the academy director. If the questions or items challenged are found to be faulty, flawed, or incorrectly marked and it is determined that the results were affected by the questions or items, a new score will be calculated and provided the student.
To apply for an appeal, the student must provide as much documentation as possible regarding the questions or items challenged. For example, they should state that they believe a question was worded ambiguously, had more than one clearly correct option, or contained biased language. Or if an answer is believed to be correct but was marked incorrect, the question should be articulated in the challenge along with source materials demonstrating the error in the test or assessment key.
Students may request special accommodations for certain medical conditions that affect their participation in the course. If there is a visual, auditory, orthopedic or other medical condition that requires a modification in approach to learning and assessment an advance request must be submitted that includes:
Special arrangements can be made if the student has a visual, sensory, physical, or other disability that prevents them from taking the test under standard conditions. Documentation of the disability must be made by a professional qualified to diagnose the disability at the time of course registration. We reserve the right to determine the reasonableness of the accommodation requested. Requests for special accommodations must be made at the time of registration. Additional fees may apply if externally contracted student support is required.
ATTENDANCE, ENGAGEMENT, & SATISFACTORY PROGRESS
In order to remain in good academic standing the student must pass courses in which they are enrolled. If a student fails a course, he or she may not enroll in a subsequent course until the failed course is passed.
The Kilgore Academy virtual learning environment tracks engagement and as such if a student is not present in the virtual learning environment and not engaged with the learning materials for seven consecutive days a notification event is triggered resulting in a correspondence from the course tutor. If a student is off line and not engaged for fourteen consecutive days another notification event is triggered that results in a correspondence from the academy director. The aforementioned correspondences are to determine if a bona fide issue exists with which the academy can assist and to provide options of support for the student. If a student is off line and not engaged for twenty one consecutive days the course tutor and business office will contact the student to arrange either extension of study or withdrawal from study. Students who withdraw from study may later re-enter a program in a probationary status, eligible to take one course per term. If the course is passed on time, then the student will exit probation and return to normal student status. Handling of student withdrawals is compliant with Texas Education Code §132.061(f). If as student is given an “incomplete” grade for cause, the student may complete the course at any time within the following 12 calendar months.
REMEDIAL & REPEATED COURSES
The academy does not offer remedial course at the secondary education level. For any failed course that is successfully repeated, only the passing score and course information will be recorded.
INTERRUPTED STUDY/LEAVE OF ABSENCE
A student may request to interrupt their studies at any time in order to accommodate their personal and work circumstances. Documentation of requests will be held in the student’s file. Interruption of study can be no longer than one calendar year from the date of request. If the student does not re-register within the allotted time, they will be withdrawn from the program.
By enrolling and registering for courses offered by the Kilgore Academy students agree to:
We are committed to protecting and respecting student privacy. This policy only applies to the sites and pages specific to kilgoreacademy.com, ka.opuslearn.net, and their related operational pages, if you leave these sites or pages, you will be subject to the policy of that website provider. We have no control over that policy or the terms of other websites and you should check their policy before continuing to access the site.
We may collect and process the following data about you:
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us:
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
We use information held about you in the following ways:
We may disclose your personal information to third parties only in respect to delivery of education services. We do not release information to third parties for marketing or sales purposes. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we will disclose only the specific information required by law. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
You have the right to access information held about you. You may request disclosure meet our costs in providing you with details of the information we hold about you.
STUDENT COMPLAINT PROCEDURES
Complaints from any student concerning courses, programs, services, other students or staff are taken seriously by the academy. Any student who has a concern or complaint is encouraged follow this process:
Communicate the issue to the tutor involved for attention. Convey all pertinent information about the issue in an objective manner. Provide as much evidence as you can about the issue in order to speed resolution.
If the issue is not resolved at the tutor level, then communicate the issue to the academy director. Again, provide as much evidence as you can about the issue in order to speed resolution. The school director will formally investigate the complaint, will take appropriate action, and will then provide a written response to the student within ten business days after the receipt of a formal written communication.